welcome to www.fdjp.com

Q1.

Is your service trustworthy ? Will my order be processed safely ?

A1.

Your safety and security are our main concerns.

To help you judge our reliability and trustworthyness,we openly display our address
and telephone number on this website (see "about Us").
We also provide details of our bank and PayPal accounts when we send a quotation
to you for your approval.

We do not share your details with any other organization.
Since FDJP.COM was founded in 2001, we have safely processed thousands of
orders - many of them from regular customers.

You can easily confirm our reliability if you just search "fdjp.com" via Google.

Q2.

Although I asked FDJP to quote my order,I have not received
any reply from FDJP yet.
Why ?

A2.

1:
If you want concert tickets,we would be obliged if you would write an order
like the following format.

sample order for tickets(jpeg)
(Did you really write your order like that ?)

2:
Normally,we reply to you within 1 day after receiving your e-mail.
But,as we have said in

, we make it a rule NOT to reply to your e-mail
if your order is too much ambiguous or unreasonable.
In other words,if you don't receive a reply from us,it maybe because we consider
your order inappropriate.
In that case,please check the content of your order once again.

3:
Please note that our service is not a child play.
We will do business only with serious buyers.

We are asking all clients to write their fullname in the first e-mail.
(An e-mail without surname is not considered polite in business scene.)

We hope you will understand,thank you.

<Notice>
Recently,Yahoo Mail server sometimes blocks our e-mails with quotations(pdf file).
In that case,it looks like that you can't receive e-mails or quotations from us.
So,if you send e-mails to us from webmail,
we would advise you to use Google Gmail or Microsoft Hotmail.

Q3.	How can I look for or locate Japanese items although I can't read Japanese language ?

A3.	We are sorry to tell you that we don't help you look for or locate items you want, because we are not a specialty store where a specific commodity is treated. Strictly speaking,we are not a shop but a middle-man service. We just purchase items on your behalf and just send them to you. We would be obliged if you understand that we just exist between shops and you. So,it will be highly appreciated if you would investigate your items by yourself. Please don't ask us to look for or locate items you want. We hope you will understand.

Q4.

I have questions.......

A4.

Yes,you can ask us some questions, but.......to process our service smoothly,

"we make it a rule that you can ask us,up to 2 times".
(Our organization is too small to answer your questions many times.
Contrary,we have to process many orders every day.
Therefore,we want to make each deal simpler.)

So,we would be highly obliged if you would sum up your questions in advance.
If you want concert tickets,please check concert-schedule and other concert information
by yourself.(See "Q6")

If this is your 1st time to try to use our service,please read everywhere
in our website before sending your order to us.

And if you want to buy concert tickets from us,you need to read :

Japanese Ticket Affairs

sample order for tickets(jpeg)

If your questions are too basic or if we already answered them in our website,
we may not reply to your e-mail.
(We really hate to say this way.
But,it is simply because we have really suffered from a great number of insincere
and kidding questions by now,which we already answered in our website.)

We hope you will understand.

Q5.	We have a plan to visit Japan. Can FDJP recommend any shows in Japan ?
A5.	No. That is not our job.

Q6.

Can FDJP provide me with the concert-schedule for Japanese singers ?
Can FDJP give me a seat-map of the concert hall ?

A6.

No.
Basically,our customers need to check concert-schedule and other concert information
by themselves.
(Actually,most of our clients do so.)

If you still couldn't check that,we hope the following website might be helpful to you:

http://www.jmusicamerica.com/us/
(That website is just a source.There are some other websites which provide concert-schedule of Japanese singers.)

Anyway,we will not provide you with any concert-schedule or other concert information.
When we deal in concert tickets,our job is just to quote your order,
to buy best possible tickets within your budget,and to send the tickets to you.
That is our rule.

(If you don't have any information about the concert,we advise you NOT to try
to use our service.)

We hope you will understand.

Q7.	Will you charge me for Quotation ?
A7.	Don't worry. Quotation is for free,up to the 2nd quotation. In other words,the 2nd quotation will be the last quotation from us to your order.

Q8.

How is the Total Price calculated ?

A8.

We will show you an example.

Total Price consists of:
1)item price
2)domestic postage(settlement charge included, if needed)
3)commission
4)international postage

<EXAMPLE>
if you order an item which costs for JPY10,000(yen),
if its domestic postage cost for JPY800(yen),
if shipping weight is 1kg (including the weight of box),
and if we ship your order to United States,

item price	JPY10,000
domestic postage	JPY800
commission(25%)	JPY2,700 =(10,000+800)*25%
international postage (1kg ,EMS to USA)	JPY2,400
Total Price(JPY)	JPY15,900 =10,000+800+2,700+2,400

If you pay total price to us by Bank Wire Transfer,
your total comes to JPY17,900 =15,900+2,000(interbank charge)

If you pay total price to us by PAYPAL,
your total comes to JPY16,695 =15,900*105%

Q9.

How can I track my order ?

A9.

As we said on

,we will inform you of the tracking number (item number)
of your EMS parcel when we ship your order to you, so that you and we can check
the status of shipment by logging onto the homepages below.

http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en

and

http://www.usps.com/shipping/trackandconfirm.htm
(f.i.: this is an example for clients living in the United States).

Q10.	In order to process my order smoothly,what kinds of information about items will FDJP.COM need ?
A10.	Name of Item you want, its Item Number(if possible),and manufacturer's name. If you can attach a photo(jpeg) or URL on which the item is displayed,it's perfect. If you want concert tickets,please write like sample order for tickets(jpeg). Please don't forget your budget,quantity of items,your country name and your fullname. for your info: sample-order-1 (pdf) sample-order-2 (pdf)

Q11.	I would like 2 concert tickets. Will they be successive/together tickets ? Can we sit together ?
A11.	Yes,always.

Q12.

I would like 3 concert tickets.
Will they be successive/together tickets ?
Can we sit together ?

A12.

If you try to buy NORMAL tickets,your 3 tickets will be successive tickets.
(You 3 can sit together.)

But,if you try to buy RESELL tickets from resell markets,your 3 tickets will be
2 successive tickets + 1 single ticket in most cases.
(You 3 CANNOT sit together.)

In resell markets,tickets are usually on sale at a unit of single ticket
or at a unit of 2 together tickets.

3 successive/together tickets are NOT available in resell markets in most cases.

Q13.

What kind of order does FDJP think as "an ambiguous order"

A13.

That's really a good question.

We ask all customers to send us a simple and fixed order
because we want to make our business simpler.

We really hate orders which are not fixed,like the following orders:

<BAD SAMPLES>
1)"I want 1 or 2 tickets...."
Quantity is not fixed

2)"I want to buy resell tickets of Kinki Kids but I don't know ticket price
so I have no budget now....."Your budget is not fixed.
Remember ticket-price in resell markets depends on seat locations.We can't tell you one by one.

3)"I am wondering if you can buy tickets of .......
Such a mail is meaningless. In Japan,in general,you can buy any tickets from resell markets
if only you have enough money,even if normal tickets were already sold out.
Please write how many tickets you want to buy and how much your budget is,first.

4)"I wonder if you can give me a very rough quote of 1 ticket and of 2 tickets
as I am trying to ask a friend to go with me"
No.
Please send your order after it is fixed.
Such a slow action is not appropriate for ticket-dealings.
(Ticket-markets are always changing.)

All we want to ask all clients is to send us a FIXED and CONCRETE order.
(Actually,we are indeed annoyed by lots of ambiguous orders every day.)

We would be highly obliged if you read and understand :

Japanese Ticket Affairs

All you have to do is just to tell us how many tickets you want,
and how much your budget is.

Recently,many Japanese singers have their own website written in English
so you should read that before sending orders to us.

Thank you very much for your understandings.

Q14.

I want to buy concert tickets of very popular singers,
like Ayumi Hamasaki,Namie Amuro,BoA,or singers
who belong to Johnnys Entertainment
(Arashi,KAT-TUN,Kinki Kids,V6,Tacky&Tsubasa,etc.)

And I want buy them by their normal price(face value of the tickets).
Is that possible ?

A14.

That is a very impotant point, about which a lot of foreign fans misunderstand.

It is almost impossible to get their tickets by normal price
unless you are Fan Club members.
(Moreover,even fan club members have to try lottery.)

Strictly speaking,some normal tickets are on sale for public,
but in reality,those tickets usually get sold out IN A FEW SECONDS
because professional ticket-dealers(resell ticket shops) buy up most of them.

Under the circumstances,we can't help but try to get tickets from resell-ticket-markets,
if you want tickets of very popular singers.
Needless to say,resell tickets of popular singers are always expensive in the markets.
The price of resell ticket is much higher than normal price(face value of the ticket).
That's why we are saying that it's impossible to purchase tickets of very popular singers
by their normal price.

Franky speaking,normal price(face value of the tickets) is really meaningless
in concerts of popular singers.
That is a common sense among Japanese fans and this is the reality of
the Japanese Ticket Market.

But,on the other hand,some foreign fans think they can get good tickets anytime
from the official sales by normal price.

We think there exists a very big gap.

(Of course,it is just because foreigners don't know the reality of Japanese Ticket Markets.)

That's why we FDJP.COM launched this service.

If you wanted to go to see concerts for singers who are NOT popular,
you could get tickets by normal price.

We think you should read the following page :

Japanese Ticket Affairs

Q15.	I live in U.S. I want to pay by check.
A15.	We are sorry we cannot accept your payment by check. Please use ,thank you.

Q16.	How long does it take for my order to arrive in US or in Europe from Japan via EMS ?
A16.	About 5 days.

Q17.

Are there any matters to be attended to, when I order concert tickets ?

A17.

Yes.
When you order resell tickets with good seat location,the most important thing is
"Your Quick Action".
You should remember that resell-ticket-markets in Japan are harder than you
imagine,so you have to reply to our e-mails and make payment
via paypal quickly,otherwise you woulld absolutely miss good tickets.

In other words,ticket dealing must be done quickly because good tickets never
wait for you.
Tickets often get sold out while we are talking with our clients via e-mail.

In sum,all we want to tell you is that your quick response is veeeery important
in ticket-dealings.

Thank you for your understandings.

Q18.

I have 1 week before the event.
Could FDJP send my tickets to the hotel where I am to stay
or hand them over to me directly ?

A18.

Of course,OK !
That is our service.
(But,if possible,please send an order to us at least 2 weeks before the event.)
If you give us the hotel information in advance,we can easily send your tickets
to your hotel.
You can pick them up safely without any problems because we send them
via Posta Recorded Mail.
And sometimes we visit hotels where our clients stay and hand their tickets over to them directly when they are in Tokyo,as the occasion demands.

Q19.	I want concert tickets with good seat locations. Can I get them at their normal price from official sales ?
A19.	No. In official sales,we /you can't choose seat locations. If you really want tickets with good seat-locations close to the stage, you should try to buy resell tickets from resell markets. It's common sense in Japan. Please refer to : Japanese Ticket Affairs

Q20.

I want concert tickets for Japanese poupular singers,
such as Ayumi Hamasaki,Namie Amuro,AKB48,etc.....
My budget is JPY 20000 per each ticket.
With that budget,is it possible for me to get the Front Row Tickets ?

A20.

It is absolutely impossible.
(Please stop joking ! Honestly speaking,we really got bored of questions like this....)

Simply speaking,such a small budget is out of the questions
if you really want to buy Front Row tickets from resell markets.

If you/we really want to buy Front Row tickets from Japanese rsell markets,
iyou/we will have to pay at least JPY100000 per each.
At least JPY100000.
(It looks like that some of foreign customers underestimate Japanese ticket markets.
They don't have any knowkedge about Japanese ticket markets.)

If you/we could buy Front Row Tickets for popular singers' concerts by just JPY20000,
our service didn't exist now......
(Anyway,you should know the reality is much harder than you imagine.
That's why we seriously ask you to check the market-price
before sending an order to us.We hope you will understand.)

But,don't worry.
In resell ticket markets,a lot of tickets for various seat locations are available.
Needless to say,ticket-prices depend on seat-locations,so we can try to get you
best possible tickets within your budget.
Please don't hesitate to ask us.

Anyway,all we want to tell you is that you need to have sufficient budget
if you want tickets of good seat locations.

Q21.	I bought concert tickets from FDJP,but the concert was not held for some reasons. Can FDJP refund my money or help me to resell my tickets in that case ?
A21.	No. As we explained in ,we will not refund your money once after we have paid to shops,in any case. And we can't help you to resell your tickets. That is our rule.

Q22.

I and my friend(brother,sister,father,mother) sent same order/question
to FDJP.
Is that OK ?

A22.

Abusolutely,NO.
It is the worst.It is really confusing.
(Do you think you can make fun of us ?)

Same order/question from 2 different persons can't be accepted.
And we don't like customers who try to send us a question
from 2 different e-mail accounts.
Sometimes we find customers trying to do that,which makes us confused.

(We really hate such a situation,REALLY.)

In that case,we will never accept your order/questions.

We will never accept your order if we regard your order/mail making fun of us.
We hope you will understand.

Q23.

Something else ?

A23.

Our business style is veeeeery simple.

We just buy your items after your payment and just send them to your house
in your country or to your hotels in Japan,according to your shipping advice.

That's all.

And,in our website,we have already told you the details about how we proceed with
your order.

To proceed with your order efficiently,we are asking new customers
to read everywhere in our website and understand our servise before your order.

Your simple,concrete,and polite order/e-mail will be highly appreciated.

Thank you very much for your understandings.