Q1 Is your service trustworthy ? Will my order be processed safely ?
A1 Your safety and security are our main concerns.To help you judge our reliability and trustworthyness,we openly display our address and telephone number on this website (see "about Us"). We also provide details of our bank and PayPal accounts when we send a quotation to you for your approval.We do not share your details with any other organization. Since FDJP.COM was founded in 2001, we have safely processed thousands of orders - many of them from regular customers.You can easily confirm our reliability if you just search "fdjp.com japan" via Google.
If you still have concerns about our service,please do not try to use our service from the start.
Q2 Although I asked you to quote my order for concert tickets,I have not received
any reply from you yet.
Why ?
A2 We will NOT reply to your email in the following cases :

1.You didn't write your fullname
We don't reply if you didn't write your fullname in your 1st email because we really don't like customers who only write their first name in their first contact.
Please understand that we are neither your friend nor your family,and that our service is not a child play.

2:You didn't write an order in the following format :
sample of concert ticket order (jpeg)
Please read "order" once again.

3:Your order is too ambiguous,unreasonable,or unrealistic
Generally,we reply to you within 1 day after receiving your e-mail.
If you don't receive any reply from us even if you sent us emails 2 times,
that means we will not accept your order.

4:Your email includes questions
We prefer "simple dealing" and "simple correspondence".
You need to know that we really don't like "endless questions from customers".
Our job is not to answer your questions,but to just buy and just ship items you requested.
We are afraid that we really don't like to read emails including questions.
If you have questions,just think it yourself with your own brain.
We repeat,this is not a place to ask questions.

5:You misunderstand our service

6:You make light od us

If you don't receive a reply from us although you wrote your order to us more than 2 times,
that means we don't accept your order.
Please understand that our service is not a child play,which means we only do business with serious buyers.
All customers need to write their fullname in their first e-mail.
That is must.
Q3 How can I look for or locate Japanese items although I can't readJapanese ?
A3 We are sorry to tell you that we don't help you look for or locate items you want,
because we are not a specialty store where a specific commodity is treated.
We are not a shop but just a middle-man service.
All we can do is to just purchase items on your behalf and send them to you.
Q4 I have questions.......
A4 In order to run our service efficiently,we set a rule that we answer your question,
"only once" and "only 1 question".
Please note that we can't accept your order if you break this rule.
Q5 Can you provide me with the concert/event schedule or information of items I want ?
Do you have a seat-map of the concert hall ?
A5 No.
Q6 Willyou charge me for Quotation ?
A6 1st quotation is free of charge (for free).2nd quotation onward,JPY1,000 will be chareged per each quotation.
Q7 What is the commission rate ?
A7 20%
*If your order is less than JPY20,000,we will charge JPY4,000 as minimum commission.
(For example,even if you try to buy just 1 concert ticket for JPY8,000 through our service,our commission is JPY4,000.)
Please refer to the details here.
Q8 I want concert tickets.
How much is EMS shipping fee ?
A8 To your country : JPY1,400---JPY2,400
To your hotel in Japan : JPY392---JPY510
Q9 Can I track my order ?
A9 When shipping out your order,we usually tell you the EMS tracking number,so you can track it.
Just log into :
Q10 I need 2 concert tickets.
Will they be successive/together tickets?
Can we sit together ?
A10 Yes,always,of course.
(This is one of questions we really hate. Please don't ask such a silly question.
We have never met a customer who wants to sit APART from his friend.)
Q11 I need 3 concert tickets.Will they be successive/together tickets?
Can we sit together ?
A11 If you need 3 NORMAL tickets,your 3 tickets will be successive/together tickets.
(You 3 can sit together.)
However,if you need RESALE tickets on sale in resale markets,
your 3 tickets will be "2 successive/together tickets + 1 single ticket" in most cases.
(You 3 cannot sit together.)
In resale ticket markets,tickets are on sale at a unit of single ticket or
at a unit of "pair tickets" (2 together tickets) in most cases.
You should know that it's difficult to get 3 successive/together tickets from resale markets.
Anyway,if you need 3 RESALE tickets,please ask.
Q12 Can you send my order to my hotel in Japan ?
A12 No problem. Actually,we often send items to hotels where customers stay
In that case,please tell us when you ask a quote.
It's OK that you have not decided yet now. You will just tell us your hotel information later.
Q13 I want concert tickets for popular singers.Is it possible to get their normal tickets by their normal price (face value of the tickets) from general sales ?
A13 To get straight to the point,that is impossible.
As you can imagine,normal tickets for popular singers usually sell out in a few seconds in general sales on their official sales day,so we think it's meaningless and just a waste of time to try to get normal tickets for popular singers.
Therefore,we usually don't accept your order if you ask us to try to buy normal tickets for popular singers from general sales.

If you need concert tickets for popular singers,you need to buy resale tickets.
That is common sense and the reality in Japan.

(Some customers think they can easily buy normal tickets for popular singers anytime from general sales.
No way !!!
If you also think that,you might want to wash your face with hot MISO soup first,which means "you need to know the reality,first".
We really don't like this kind of innocent customers,who tell us unrealistic small budget.)

Contrary,it's OK if you try to get normal tickets for LESS popular singers from general sales.
Q14 What kind of order do you think as "bad order"?
A14 That's really a good question.

We FDJP.COM really hate orders like followings :

1)"I want 1 or 2 tickets...."
>Please contact us after your order is fixed. Finally,how many tickets would you like ?

2)"I would like to have my order sent to my country OR to my hotel in Japan."
>Finally,which ?
We can't quote your order if it includes vague information.
We really don't like customers who write a word "or".
Please do NOT write "or" in your email.

3)"I want to buy resale tickets of Kinki Kids but I don't know ticket price
so I have no budget now....."
>Could youjust tell us your budget per ticket (NOT including our commission),please ?
Remember tickets in resale markets depend on seat locations.We can't tell you one by one.

4)"I wonder if you can give me a very rough quote of 1 ticket and of 2 tickets
as I am trying to ask a friend to go with me"
Please send your order to us AFTER it is fixed.
Such a slow action is not adequate for ticket-dealings.

5)"I would like to have my order sent either to my country or to my hotel in Japan,
so,please give me 2 quotations for each location."
> No.
Just read "Q8" and you can easily understand the difference of shipping charge.
Please send your order to us AFTER it is fixed.

What we want to ask all customers is to just send us a "SIMPLE,FIXED and CONCRETE" order.
If you need concert tickets,you should read the following explanations in advance :

Japanese Ticket Affairs

If you need resale concert tickets for better seat locations,be sure to tell us how many tickets you want and how much your budget per ticket(not including our commission) is.

Thank you very much for your understandings.
Q15 I received a concert ticket.Is there any protocol for entering the show ?
How should I use this ticket ?
A15 It is our strict rule that customers have to check things like that by themselves.
Our job is to just buy and just ship items,and we don't have any information about
each item that each customer buys.
You need to know that we are not a ticket shop,but a middleman/proxy service.
Customers have to use items which they have bought through our service,
with their own responsibility.
All customers have to keep this "self-responsibility rule" and we only do business
with those who accept this rule.
We say again : Our job is to just buy and just ship items.
Our service is for adult/mature people who can behave with their full resposibilities.
All customers must be over 20 years old.
Q16 I will not stay in a hotel but in an Airbnb accommodation.Will you send my order to my Airbnb apartment ?
  In order to avoid delivery-troubles,we strongly recommend to have your order sent to your country or to your hotel in Japan,which have a manager/landlord,your friends,your family,or somebody else that can receive your order instead of you.
If you still want to ask us to send your order to Airbnb accommodations,you must ask
the Airbnb owner the best way to receive mails from outside,and tell us BOTH "address and addressee name"
BOTH "address and addressee name".
Needless to say,that address must have a mailbox on which addressee name is written.
(Postmen often refuse to deliver mails to apartment rooms if your name is not found on your mailbox. Actually,we have experienced delivery-troubles at Airbnb accommmodations several times,which were really a waste of time for us to solve.We really don't like that.)

Anyway,if you ask us to send your order to Airbnb accmmodations,all we will do is to just send it to the address you indicated. That's all.
Whatever happens,you will have to pick it up and solve all and any problems by yourself and with your full responsibility.We will never help you in that case.
Q17 Unfortunately,there are no good resale tickets on sale in the current markets.
Will you let me know if good resale tickets show up ?
Can you keep looking for tickets until just before the concert ?
A17 Well.....some customers ask us to do that,but,originally,it is not our job
to "continue to look for items".We think you might be a little bit misunderstading our service.
(Why do we have to continue to look for items you want ? No extra commission ?
Do you think you can make fun of us ?)

If you still want,our commission will be "20%+JPY5,000" in that case
and you should know we can't assure(guarantee) that good tickets will show up.
(Nobody knows that,of course.).
If it's OK with you,we can keep looking for tickets suitable for you.
Q18 Can you keep my tickets/items for a while until I arrive in Japan ?
A18 Yes.
Storage fee is JPY500 per month.
Q19 I have much concern about my order and I am getting so nervous now
A19 Unfortunately,we sometimes find customers getting so nervous before/while
they do business with us.
It may be because they do business with us for the first time,
come to Japan for the first time,go to see concerts in Japan for the first time,
or for any other reasons.

Well.....you need to know that we have been running this service since 2001,
and have completed a great number of dealings safely.
(Fortunately,we have a lot of reputations or good reviews from customers all over the world.)
Therefore,based on our business experiences,
we fully know what you are concerned about or why you are getting so nervous like that.

We don't write the detailed cases now,but,to get straight to the point,if you still have concerns about our service,please do NOT try to use our service from the start.
(We are sorry to say like this,but,actually,it is really a waste of time for us
to talk with that kind of "excessively nervous customers".)

Thank you very much for your understandings.